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288 East Montauk Highway
Hampton Bays, NY 11946

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Not having control over the use of the products on this site, we assume no liability connected with their use. Under no circumstances are we liable for any loss, damage, or expenses of any kind arising out of the use or inability to use these products.

Pricing and Payment
Prices and availability of products and services are subject to change without notice. Errors on this site will be corrected when discovered, and White Water Outfitters reserves the right to correct any errors, inaccuracies or omissions including after an order has been submitted.

Currently, White Water Outfitters accepts Visa, MasterCard, Discover, American Express and PayPal. If you would like to pay by bank transfer please email [email protected] to request a banking information. Checks are not an accepted means of payment through the website. All orders shipped within the state of New York will be charged the applicable sales tax, all other orders ship tax free.

Backorders occur when we are out of stock of certain item(s) that a customer may order. We only back order items for domestic delivery. White Water will cover all shipping charges on back order shipments. Orders delivered outside the United States will have in-stock items shipped and out of stock items cancelled. White Water Outfitters only accepts domestic backorders when the total value of the merchandise exceeds $20.00.

White Water Outfitters reserves the right to utilize any Fed-Ex, UPS, or USPS service to meet our delivery standards. Standard turn around time on orders is 1-3 business days, this excludes weekends. If express shipments are needed it is always best to call to arrange expedited service. Oversized packages which have dimensional weight charges applied will incur additional freight charges as imposed by the courier. These items would include but not limited to: fishing rods, gaffs, coolers, rigging buckets, bait trays, bait tanks, tackle boxes/bags, marlin mats, boarding mats, battle stations, outriggers, fighting chairs & rod logs. Pricing may vary according to weight and size of package. Dimensional weight charges will be added when applicable. Call for details.

Orders being sent to international addresses will incur additional charges. Prices calculated online are estimates. Customers will be contacted should shipping charges exceed that of which they were quoted online. All international shipping/handling charges are based on package size weight and eventual destination.

Orders being shipped to addresses outside the continental United States, including HI, AK, PR, or any US territory call for shipping quote. Allow additional delivery times.

Orders Including Rods or Gaffs will incur a $5 charge for a protective rod shipping tube.

If for any reason you are not 100% satisfied with your purchase, please contact our customer service dept within 28 days of receipt for a return authorization. Returns/Exchanges without authorization WILL NOT BE ACCEPTED. Returns/Exchanges after 28 days of original receipt WILL NOT BE ACCEPTED. All Returns/Exchanges MUST be in original packaging and in unused/re-sellable condition.

Pricing may vary according to weight and size of package.

Shipping via the US Postal Service is available to US Military Addresses and Select International destinations. Please call for more information. All shipping will be billed at USPS rates.

White Water Outfitters takes every precaution to protect our users personal information. Users that submit sensitive information via the website, are guaranteed in practice that the information is protected. Unfortunately we can not guarantee the security of every transmission over the internet, but we will do our absolute best. When our e-commerce site requires a user to enter sensitive information (such as credit card number, phone and address), that information is encrypted and is protected with the best encryption standard in the industry, 256 bit SSL.

The White Water Outfitters website uses digital certificate services, among the best Internet security software in the world for securing each and every transaction. This software encrypts all the personal information that you send us using 256-bit encryption. This helps to ensure that your private information cannot be read by anyone as it travels over the Internet.

While placing an order with us, you will be asked for information so that we may fill your order quickly and accurately. At times our site requests information from users via feedback, contact or registration forms. Information requested may include contact information and demographic information. All orders require contact information. This may be used for return communication or fulfill requests. The collection of information may also be used for purposes of monitoring or improving the use of this site. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our store and communicating with you.

Although this site makes use of "cookies" to personalize the user experience, White Water will not gather personally identifiable information without obtaining a user's permission first.

White Water Outfitters will never rent, sell or distribute your information to any third party. Your information is stored safely and securely. Feel Free to contact us with any questions about our policies and practices.

Changes to our Security & Privacy Policy will be posted here.
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